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How to Navigate Difficult Conversations in Writing

How to Navigate Difficult Conversations in Writing

Not all conversations are easy.
Some examples of hard conversation topics include breaking bad news, disagreeing in a respectful way, asking for favors or reviewing situations that did not go well. To make it easier to have these types of conversations when they occur online rather than face-to-face, some pointers follow on what makes the writing concise and clear while being insightful at the same time.”

Opening the conversation

The first thing you should do when telling someone bad news is to empathize with them. Be direct, but don’t tiptoe around the subject and make it harder than necessary for them to understand what’s going on. For example: “I wanted let you know that your car needs extensive repairs so we can avoid any confusion later on down the road.” Or “The good news is I have a fairly easy fix! The bad news though…it’s not something my shop does”.
It might also be helpful if at the start of this conversation there was some kind resolution in mind like saying these two examples together:”We want our customers happy which means getting their vehicles fixed as fast as possible” or “there are

I appreciate your suggestion, but I think we need a different solution. We received some tough feedback from the client, and want to better understand what went wrong in order to do better next time.

With Grammarly Premium’s editor you can make sure that even if someone misinterprets an email or post-it note due to tone of voice issues they will still get it right!

Plan a few steps ahead

What are some things you should consider when writing to someone else? What information will they want or what next steps can they anticipate. You might even prepare accordingly by using this example as a guide

Be polite; don’t hedge

The audio in our podcast is not the best. The person speaking sounds too far from the mic, and I also hear a dog barking in the background, so we should re-record this segment.”

Is it worth trying to re-record, so we can get them closer to the mic and cut out some background noise?

Show you understand

When you have to have a challenging conversation, it’s important that your back-and-forth progresses smoothly. So paraphrase the key points and concrete tasks so both parties understand each other clearly. This can be hard in itself because sometimes we avoid tough conversations altogether due to discomfort or fear of conflict but the Grammarly Editor is here for when these things happen!

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